PLACEMENT OF ORDERS AND RETURN POLICY.
With these policies, Frutisima Ltda seeks to give an adequate order to the orders taken, schedules, delivery for dispatch to our customers and returns in case of not being satisfied with the product received.
THE ORDERS ARE ESTABLISHED FOR THE CITY OF MIAMI ACCORDING TO THE ZIP CODE
You can place your order every day from Monday to Sunday at any time through the page
Select the products you want to order and add them to the shopping cart. Check the quantity and price.
Enter your data. When you put the address of your home, the platform will give the value of the address according to the calculated distance. The shipping cost will be borne by the customer.
If you provide an incorrect address and your order has been shipped, you will incur the product’s reshipment fee based on distance.
Select the day you want to receive your order. The calendar will show you, according to the order received, the days available for delivery. We respect the consecutive of our orders to make deliveries.
Leave a comment or indication note.
Select the payment method with which you want to complete your order.
Orders must be verified at the time of delivery by the customer, returns are only accepted at the time of verification if the product is outside the quality parameters given by the brand, you can request a refund or exchange of the product if:
You have received a product that you did not request.
You have received more or fewer products than you chose.
You have not received what you selected.
The order arrived in poor condition (thawed, damaged, broken, dirty, with foreign material, deformed, incomplete.)
The product has an expiration date that has already passed.
To make a refund or product exchange Frutisima usa llc requires the customer to send via email, message, iMessage or WhatsApp:
1. Full names, surnames and contact number.
Invoice or satisfactory proof of purchase.
The reason why you want to make the refund or product exchange.
A clear photo evidencing the reason for the exchange or refund of the product.
To receive the new delivery due to a product change, our company Frutisima usa llc can take between 1 to 5 business days. This time depends on the availability in offices to deliver the product. Frutisima Ltda will contact the client to arrange the time and day of dispatch of the order.
To make the money refund effective, the company Frutisima usa llc can take from 1 to 30 business days. This time depends on the bank with which the transaction is made. The money will be refunded to the same account from which the payment was made.